Returns and repairs

Returns
Amber Lynx offers store credit on change of mind returns if the item has not been worn. Please contact us via email on sales@amberlynx.com.au within 7 days of receiving your parcel including your order number and a description of what you want to return. Please note we are unable to accept returns for pierced jewellery or hair clips for hygienic
reasons. Please note, shipping fee will be charged for exchanges.

Repairs

If your amber jewellery arrives damaged, we are happy to refund, repair or exchange. We provide a 3 month warranty period for Amber Lynx Jewellery where we will repair the item at no cost except for the postage to us and back to you. We will replace or repair your jewellery after our jeweller has ascertained that it is the manufacturer’s fault. Please notify us within the warranty period via email to sales@amberlynx.com.au with the images of the fault or damage.

When posting the item back to us, please include a prepaid post satchel that has been addressed to yourself with a suitable address. Include a copy of your purchase invoice with the return shipping receipt. We will reimburse your shipping fee once we have established that it was the manufacturer’s fault.

We cannot repair of refund jewellery that has been damaged because of wear and tear, misuse and jewellery that has not been cared for. For example, chipped, snapped, bent out of shape and or continuously worn in saltwater.

We also reserve the right to not repair or to add a cost to any goods returned after the warranty period.

Please note, Amber Lynx cannot take responsibility for loss of returned goods through
shipping post.